Substitution Process for the Om die Dam Ultra Marathon

Due to the overwhelming response to this year’s race we reached capacity on entries before the closing date for the 2018 edition of the Old Mutual Om die Dam Ultra.  Consequently we recognise that there are runners who were not able to enter and as such have arranged to substitute with other runners. The event has therefore instituted a substitution process to enable runners to effect the necessary changes to their entries. 

Below is important information regarding the substitution process. Should you want to give away your entry via this process, or upgrade/downgrade your entry, please read the below carefully.

Substitutions will run from the 11th January to 31st January 2018

How to do a Race Substitution

If you would like to substitute your entry, you will need to log into your race profile using the credentials supplied to you with your race entry confirmation email. Once logged in you will find an option to “Transfer Entry” to process a substitution. From here simply follow the system prompts. A voucher code will be issued to the person giving up their entry and this voucher code will then need to be used by the new entrant. 

The new entrant must then visit the entry portal where, they will process the entry as per normal however when they reach payment stage they must then use the substitution voucher they have received. Once the voucher has been used the additional charges must be paid via credit/debit card. 

Please note the following important information :

  • Once the entry has been given up, the person giving up the entry may not enter another distance.

  • There will be a substitution fee of R50 plus any applicable administration fees. This will be payable by the new entrant on completion of their entry. 

  • If a runner substitutes their entry, it is the runner’s responsibility to collect the entry fee from the runner who has claimed their entry.

  • No refunds will be processed by the event and no entrant may onsell their entry for more than the entry fee. Any person found doing this will be reported to their club and the relevant provincial and national bodies.

  • Any products purchased with the original race entry will NOT pass across to the new entrant – ONLY the race entry and T-Shirt will be transferred.

  • The merchandise for the entry given up will be available for collection by the original entrant at the information desk at race number collection (the original entrant will NOT be entitled to a T-Shirt).

  • Entries done with a sponsors voucher can not be substituted.

  • Once the substitution window is closed no further subsitutions will be possible.

  • There will be no substitutions or changes permissable at race number collection or after the substitution window period has closed.

  • 10km entrants may not upgrade their entry to a 21km or an Ultra entry.

How to do a Distance Change

  • Runners who would like to upgrade or downgrade their distance will be allowed to do so, please note this only applies to entrants with a valid 21km or an Ultra entry, 10km entrants may not change to another distance. Please note that in the case of an upgrade the runner will be responsible for the fee difference, but in the case of a downgrade no refunds will be given. 

  • Login to your entry, select “EDIT” and amend the “Distance Change” field which can be found beneath the “Distance” field. 

  • Once done select update, which will take you to payment for upgrades only!

  • Once completed you can log out. You will receive an email confirmation of the change.

  • All changes will be updated to the system once the Distance Change period closes at the end of January.